Uso de dashboards em serviços farmacêuticos: uma revisão integrativa

Abstract

A large volume of data generated in pharmaceutical services can make it difficult to visualize, interpret results, and decision-making. Dashboards are a useful tool in this process. The aim of this review was to synthesize studies that described the use of dashboards in pharmaceutical services. The literature search was conducted until May 2024 in the Medline (via PubMed), Lilacs, Scopus databases, and the Google Scholar search engine (the first 60 records), using keywords or combinations of terms in English and/or Portuguese: “dashboards,” “pharmacist,” “pharmaceutical services,” “pharmacy.” Nine studies were included in this review. Most of the studies were conducted in the United States, in the hospital pharmacy context and for logistic services. The studies demonstrated positive results from the use of dashboards for improving both the services provided to patients and the performance of pharmacists, although challenges have been identified, such as lack of data, insufficient professional training, and resistance to use. Thus, the study suggests that, despite barriers to implementation, the use of dashboards should be encouraged to improve the quality of pharmaceutical services.